Card Safety
The suggestions below are aimed to help you enjoy a safer card usage experience:
- Sign your card on the signature panel as soon as you receive it.
- Protect your cards as if they were cash – never let them out of your sight.
- Do not leave any card in your car’s glove compartment. An alarmingly high proportion of credit card thefts are from car glove compartments.
- Ensure that you get your card back after every purchase.
- Always check sales vouchers for the correct purchase amount before you sign them, and keep copies of your vouchers.
- Always check your billing statements and verify the amount of your purchases.
- Make a comprehensive list of all your cards and their numbers and store it in a safe place.
- Do not volunteer any personal information when you use your card, other than by displaying personal ID as requested by the merchant.
- Do not lend your card to anybody. You are responsible for its use. Some card disputes can be traced directly to customer's family and friends.
- If your card gets jammed, retained, or lost, or if you are interfered with at an ATM, report this immediately to the bank.
- Do not be in a hurry during the transaction and carefully secure your card and cash in your wallet, handbag or pocket before leaving the ATM.
- Memorize your PIN (if you must write it down, do so in a disguised manner and never carry it with your card).
- NEVER disclose your PIN to anyone, whether to a family member, bank staff or police.
- Do not use obvious and guessable numbers for your PIN like your date of birth, or the last four digits of your phone number.
- Change your PIN periodically, and if you think it may have been compromised, change it immediately.