Customer Promise
We strive to earn and develop your trust so that you can bank with us with confidence. You can expect open and transparent communication from us, especially from your Relationship Manager. With several convenient channels of communication open to you 24/7, we ensure that your feedback and suggestions are heard and acted upon. Our highest standards in customer service ensures that the rewards of your Mashreq Gold experience go beyond your financial needs. That’s a Mashreq Gold promise
We will always be transparent in conducting our business
- Our communication will be clear and objective
- We will always disclose our pricing, fees, charges, interest and exchange rates
- We will keep you informed about the status of your accounts and wealth through regular statements
- We will keep your business confidential and protect your personal data
Your Relationship Manager will constantly strive to meet your expectations
- Your certified Relationship Manager will remain accessible to you and will act as your financial planner and partner
- You will always have additional help to handle your relationship in case you are unable to reach your designated Relationship Manager
- Your Relationship Manager will always provide you with all the relevant information to assist your financial decisions
You will always be treated courteously, fairly and with the respect you deserve
- Your time is our priority. You will always be met promptly when you have an appointment and served as soon as possible at all other times.
- On visiting our Gold Centre without any appointment, you will be attended to by our service team for your basic banking needs. Your Relationship Manager will contact you as soon as possible to assist you further
- Your Relationship Manager and the Mashreq Gold team will ensure smooth operations on your behalf, even when your requirements pertain to other departments within our bank, or interdependent third parties